Updated 16 October 2026

Your privacy

What the studio keeps about you, what for, who else sees it, and how to have it changed or removed.

Who keeps your data

Neycha Soto · Onicoplastia, a private studio in Hatillo, Puerto Rico. The studio is responsible for what is described here.
For any question about your data: hola@neychasoto.com, WhatsApp +1 939-429-0292, or by mail to PO Box 166, Hatillo, PR 00659.

What you give us when you book or in My profile: your name, phone, email, the town you come from, your language and the notes you leave us.
Your appointments: when, which service, whether you came, what you paid and how.
Your case: the nails we are treating and the before and after photos that you or the studio add.
The consents you sign: the text you agreed to, your name and the date.
Your other phone numbers, if you add them: which one gets texts and which you pay from by ATH Móvil. A number is added only once you type back the code we send it.
If you complete the welcome: what you are looking for, how you found us, your birthday (day and month, no year) and how you prefer to be contacted.
The messages you send us and we send you by text, WhatsApp or from My profile.
If you call the studio, the recording and transcript of the call (below, under "When you call").
If you were a client while the studio used Booksy, we brought over your name, phone, email and visit history from there.

To give you your appointment, remind you of it, take the deposit and the visit's payment, and return a deposit when it is due back.
To keep your case: which nails we treat, how they are doing and what you signed.
To write to you about your appointments. Studio announcements only if you said yes.
If a payment in your name comes from a number that is not on your profile, we ask you by text, at your number, whether it is yours. We show only its last four digits.
If you pay by ATH Móvil, we send you one welcome text, once, with your link to complete your details, and the same link by email if we already have your address. What you tell us there is to look after you better and to know how people find us.
We do not sell your data, and we give your number or email to no one for their own advertising.

Twilio sends our text messages, from (866) 646-2268, and brings us your replies.
PayMeGPT answers the studio's WhatsApp. We pass it your name, your phone and what happens with your appointments, so it can answer you.
ElevenLabs answers calls to the studio (below, under "When you call").
Stripe takes card payments. Your card goes straight to Stripe: it never reaches our server and we do not keep it.
ATH Móvil (Evertec) takes ATH Móvil payments, sees your ATH Móvil number and the amount, and tells us of each payment with your name, your number and the amount.
Zoho sends the studio's emails, from hola@neychasoto.com.
If you tap Waze, Google Maps or Apple Maps for directions, that app receives the studio's address.
Google Analytics and Meta (Facebook) count visits to the site's public pages (home, onychoplasty, about, contact, rules and privacy): which page, from what kind of device and where you came from. They are not on booking, My profile or payments, and we do not give them your name, phone or email.
Everything else is kept on the studio's server.

Calls to the studio's number are answered by an artificial-intelligence assistant from ElevenLabs, not by Neycha.
The call is recorded and transcribed, so we can book you, let the studio know, and call you back if the call dropped.
The recording and transcript are kept at ElevenLabs until the studio deletes them.

We use two, both to keep a session open: yours in My profile, and the studio team's on its desk.
We use no advertising or analytics cookies, and nothing that records what you do on the page. The page's fonts come from our own server.

We keep your history while you are a client of the studio. Records of what was paid are kept as the law requires for taxes.
The server makes a backup every day.

To see and correct your data: in My profile, or by writing to us.
To stop announcements: with the link at the foot of every announcement email, or by telling us.
To stop text messages: reply STOP to any message from the studio. That stops every text, appointment reminders included.
To delete your data: write to us. If you never completed a visit or made a payment, we delete your whole record. If you did, we delete your name, phone, email and notes, and keep the record of what was paid without your name.
The photos of your case are deleted if you ask. Signed consents are kept, because they are the record of what you agreed to.

The studio serves adults. An appointment for a minor is made by their mother, father or guardian, with the guardian's own details.